How your order works
From your first request to the handover of the truck: every step, who does what, the documents, lead times and payment, explained transparently.
The 7 steps of your order
Where the time goes, and when you pay.
Before ordering
A few daysYour request
You describe the truck you need: type, load, brand, quantity, country.
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You contact us by WhatsApp, email or form and specify the type of truck, the load, the preferred brand, the quantity and the delivery country.
We help you choose the right configuration for your business if you are unsure.
The detailed quote
We negotiate with the factory and send you a detailed CIF quote.
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Our team in China negotiates directly with the factory. You receive a quote that separates the truck price, sea freight and insurance to your port (CIF price), with the warranty terms for the model.
Quote
In China
2 to 4 weeksOrder and deposit
You approve the quote and pay the deposit by bank transfer.
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You approve the quote and pay a deposit of 30 or 40% depending on the order, by bank transfer.
We place the order with the factory and start the production or preparation of the truck.
Deposit invoice
Factory production
The factory builds or prepares your truck; our team follows progress.
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The factory builds or prepares your truck. Our team in China follows progress and keeps you informed.
Pre-loading inspection
Photos, video and checks at the factory. You approve, then pay the balance.
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We physically inspect the truck at the factory: photos of every side, start-up video, checks of the engine, gearbox, mileage and bodywork. If a defect is found, the supplier replaces the truck or the part concerned.
You review the report and give your approval, then pay the balance before shipment.
Inspection report, balance invoice
Shipping and arrival
20 to 30 days + customsShipment and sea freight
Loading, 20 to 30 days at sea, original documents by DHL.
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We arrange transport to the port of loading and the loading itself. The shipping method depends on the type of truck. You receive the originals of all documents by DHL, or you can collect them from our office in Lomé.
Bill of lading (B/L), commercial invoice, certificate of origin
Arrival, customs clearance and handover
Customs clearance by your forwarder or our network, then handover of the truck.
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You entrust customs clearance to your freight forwarder, or to our partner network, and pay your country's duties and taxes.
We deliver to ports in West and Central Africa and can arrange onward transport to landlocked countries. The truck is handed over ready to work.
How payment works
Two payments by bank transfer, and never the balance before you have approved the inspection.
By bank transfer
To AXXOR GROUP's account or directly to the factory's, depending on the order. The beneficiary is shown on each invoice.
An invoice for each payment
Deposit invoice on ordering, balance invoice after the inspection.
Security tip. Before each transfer, check that the beneficiary's name matches the invoice, and confirm the bank details by phone with your usual contact. If in doubt, contact us.
What the price includes
Included (CIF price)
- The truck, in the chosen configuration
- Transport to the port of loading in China
- Sea freight to your port
- Sea freight insurance
Not included
- Your country's customs duties and VAT
- Port and handling charges on arrival
- The freight forwarder's fees
- Registration and roadworthiness inspection
- Onward transport to a landlocked country (on quotation)
Warranty and peace of mind
Manufacturer's warranty
Up to 1 year or 100,000 km depending on the truck.
Defect found at inspection
The supplier replaces the truck or the part before shipment.
Insurance during transport
Sea freight is insured up to your port.
Regular updates
Email and WhatsApp at every step and every week.
Preparing for your truck's arrival
To avoid delays at customs, here is what we recommend you prepare while the truck is at sea:
- Choose your freight forwarder at the port of arrival, or ask us for a partner.
- Ask your forwarder for an estimate of duties, taxes and port charges.
- Hand the original documents to them as soon as you receive them.
- Budget for registration and the roadworthiness inspection in your country.
Find out more: How an order works, from China to your door · Costly mistakes when buying a truck
Will your truck be profitable?
Enter your figures and find out in 2 minutes your monthly profit and how long your truck takes to pay for itself.
Your questions before ordering
Talk to an adviser
Monday to Saturday on WhatsApp. Detailed quote within 48 business hours.
Ask a question Request a quoteAllow 6 to 10 weeks between order approval and arrival at the port: 2 to 4 weeks at the factory, then 20 to 30 days at sea. Customs clearance time comes on top.
We inspect it at the factory before loading: photos, start-up video and checks of the specifications. You approve the report before paying the balance. If there is a defect, the supplier replaces the truck or the part.
A 30 or 40% deposit when you order, then the balance before shipment, by bank transfer to AXXOR GROUP's account or the factory's, depending on the order.
No. The CIF price covers the truck, freight and insurance to your port. Customs duties, VAT, port charges and the forwarder's fees are payable by you.
Yes, by the manufacturer's warranty. Its length and mileage depend on the type of truck and can reach 1 year or 100,000 km.
We deliver to ports in West and Central Africa, and we can arrange onward transport to landlocked countries such as Burkina Faso, Mali or Niger.
You receive the originals of all documents by DHL, or you can collect them from our office in Lomé.
We work from a single vehicle. For 3 units or more, we can negotiate preferential terms with the factories.
Yes, genuine parts (engines, clutches, gearboxes…) for all the brands in our catalogue.